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Please contact us at [email protected] before returning any items.
You can return the product within 14 days of purchase. The product must be in new condition and any seals intact. If the product is damaged or used, no refund will be made. Be sure to include contact information and order number when returning a product and provide the tracking number and a brief description of what the issue is.
dokidokishop.se suggests that you obtain a receipt and a package ID for the return from the delivery service as it makes it easier to track the package if needed. dokidokishop.se will issue a refund if it is a valid return.
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In order to return your product, we need a receipt or proof of purchase.
Please send your product to:
Sagahuset, DokiDoki shop
Floor 2
Skaraborgsvägen 35A
506 30 Borås
Sweden
You must pay for your own shipping costs for products you return. Shipping costs are non-refundable. The length of time it takes to receive a new product depends on where you live.
If you are sending an item worth more than 700 SEK, it may be a good idea to use a trackable delivery service or purchase shipping insurance. We cannot guarantee that we will receive the item you return.
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Our policy is valid for 14 days. If it has been more than 14 days since your purchase, we unfortunately cannot offer you a refund or exchange. The product must also not have been used and must be in the same condition as when you received it. The product must be returned in its original packaging. Products that are included in the 'Handmade' category cannot be canceled or returned as these are unique products. Except when the product is significantly defective/broken.
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Once your returned product has been received and inspected, we will notify you via email. We will also let you know whether or not we will issue a refund.
If the return is approved, a refund will be automatically made to your credit card or other payment method within a certain number of days depending on the payment method chosen.
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There are certain situations where we will only issue partial refunds: products with obvious signs of use, that have been opened. Any item that is not in its original condition, is damaged or has parts missing and it is not our fault. Any item returned more than 30 days after delivery. Partial refunds are not guaranteed if we believe the product is so damaged or used that it cannot be resold at full price.
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If you have not received a refund within 60 days, please first check your bank account again. Then contact your credit card company as it sometimes takes some time for the refund to be credited. Then contact your bank as it usually takes some time for the refund to be made. If you have done all of this and still have not received your refund, please contact us at: [email protected] .
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Refunds are only made for goods at regular price - not for sale goods.
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We only exchange items if they are defective or damaged. If you need to exchange an item for the same item, we would like you to send an email to: [email protected] before sending any package, as you may be entitled to paid return shipping. The item will then be sent to:
DokiDoki shop, Sagahuset
Skaraborgsvägen 35A
Floor 2
506 30 Borås
Sweden
This does not apply to handmade goods or products that are in the 'Handmade' category as there is only one copy.
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If the item was marked as a gift when purchased and was shipped directly to you, you will receive a gift card equal to the value of the gift. Once we receive the item, we will send the gift card to you.
If the item was not designated as a gift when purchased, or if the gift giver received the item to give it to you later, we will issue a refund to the gift giver and he or she will then receive a notification when you have returned the item.
2.7.1 If an item is faulty, mis-shipped or damaged, you should contact us as soon as possible.
2.7.2 For other complaints, we apply the Consumer Sales Act and STR's complaints policy , see [ www.str.se ].
2.7.3 The right of complaint applies within a reasonable time, but no later than three (3) years from the purchase.
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When you purchase something from our store, we collect personal information that you give us, such as your name, address and email address.
When you are inside our store, we also automatically receive information about your computer's IP address so that we know which browser and operating system you are using.
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If you give us permission, we may send you emails about our store, new products, and other updates.
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When you provide us with personal information to complete a transaction, verify your credit card, place an order, handle a delivery, or return a purchase, you consent to our collecting and using the information for this purpose.
If we ask you for personal information for another purpose, such as marketing, we will either ask you directly so that you can consent to this or give you the opportunity to say no.
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If you change your mind and do not want us to contact you, collect information or use your information, you can contact us at any time via email: [email protected] or send a letter to:
DokiDoki shop, Creative women
Skaraborgsvägen 35A
506 30 Borås
Sweden
We may disclose your personal information if required by law or if you violate our Terms of Use.
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Our store is managed by Quickbutik.com. They provide us with access to the e-commerce platform that allows us to sell our products and services to you. Your information is stored at Quickbutik.com, in databases and in the Quickbutik.com application. They store your data on a secure server behind a firewall.
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If you choose direct payment to complete your purchase, third parties may use your credit card information for this purpose. See 3.8.
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In general, third-party providers that we use will only collect, use and disclose your information to the extent necessary for them to deliver their services to us.
Some third-party providers, such as those that process payments and payment transactions (e.g. Stripe or Klarna), have their own privacy policies for the information we must disclose in order for them to process your purchase-related transactions. For these providers, we recommend that you read their privacy policies so that you understand how these providers handle your personal information.
DokiDoki Shop uses Kustom Checkout to manage your purchase in our store. Kustom Checkout is an independent checkout solution provided by Kustom AB and through which payment methods and delivery options are available.
Kustom is not a bank and does not process payments directly; Kustom provides the interface and logic that displays the available payment methods.
When you use the checkout to complete your purchase, you will be offered different payment methods. These payment methods are provided by different payment service providers, depending on the payment method you choose when completing your purchase. For payment, you will be redirected to a payment service provider, such as [Klarna, Swish, MobilePay, Vipps, iDEAL and Billie] , where the purchase is completed.
For a smooth shopping experience, Kustom Checkout includes autofilling of your details if you have saved them or previously filled them in Kustom Checkout.
Kustom will not perform any credit checks, but this can be done by the payment method you have chosen to complete the purchase.
By clicking "Pay for purchase" at checkout, you agree to [our or the Merchant's] terms and conditions, Kustom's terms of use and confirm that you have read Kustom's privacy notice.
More information about how Kustom handles your data and operates the checkout solution can be found in the Terms of Service and Privacy Policy. You can find them here .
Stripe securely processes all payments made through Kustom Checkout. This applies to all available payment methods. Stripe is regulated in Europe and authorised by the Central Bank of Ireland (reference number: C187865) as an electronic money institution. Stripe is legally authorised to issue electronic money, process payment transactions, issue payment instruments and engage in the acquisition of payment transactions. Please see the Central Bank of Ireland's register for more information.
You can pay with debit or credit cards from [Visa, Mastercard and American Express] .
Payment is securely processed by Stripe through the Kustom Checkout solution. All card information is transmitted encrypted and processed according to the PCI DSS security standard. Kustom never stores your card information.
With Klarna you can choose to pay immediately, buy now and pay later, or pay in installments, depending on the options Klarna offers for your purchase.
When you choose Klarna, Klarna Bank AB handles the payment, including any credit checks and invoicing. DokiDoki Shop receives payment from Klarna, and you pay Klarna according to their terms.
For more information about how Klarna processes personal data, see Klarna's privacy policy.
You can pay quickly and securely with Swish. When you choose Swish, you approve the payment in the Swish app using Mobile BankID. The payment is processed by your bank and Swish.
If you use an Apple device, you can pay with Apple Pay.
Payments are verified using Face ID, Touch ID, or your device's passcode.
Apple Pay uses a secure token for payment instead of your actual card number, which means that neither [we nor the Merchant] , Kustom, or Stripe ever see your full card number.
Apple Pay uses the built-in features of your browser or device and does not typically place any cookies of its own on our website.
With Google Pay you can pay with the cards saved in your Google Wallet.
Google Pay uses tokenization and multiple layers of security (such as encryption and biometric verification or PIN). Your actual card number is never shared with [us or the Merchant] , Kustom, or Stripe.
To display the Google Pay button, a technical script is downloaded from Google. The script may use technical cookies or local storage for fraud prevention purposes.
MobilePay is a mobile wallet that is often used in Denmark and Finland.
When you choose MobilePay, you make the payment in the MobilePay app and approve the purchase there.
Once the payment is approved, Stripe processes a card transaction in the background via the card linked to your MobilePay account.
Vipps is a mobile payment service used in Norway. When you choose Vipps, you make the payment in the Vipps app, usually with BankID or other strong authentication.
Stripe then processes a card transaction via the card linked to your Vipps account.
For customers with Dutch bank accounts, iDEAL makes it possible to pay directly via your internet bank.
When you choose iDEAL, you select your bank and log in as usual. The payment is confirmed by your bank, and [we or the Merchant] receives immediate payment confirmation via Stripe.
In some cases, you can pay via bank transfer. When you choose this method, you will be provided with payment information (e.g. a virtual bank account number) where to send the payment.
Funds are transferred from your bank to an account managed through Stripe. Stripe automatically matches your payment with your order without exposing your actual bank details.
Your order will be processed once it has been received and payment has been reconciled.
All payments made through Kustom Checkout are fully encrypted and meet European security requirements, including PSD2 and Strong Customer Authentication (SCA).
Kustom does not store your card information. All card information is encrypted (SSL) and processed by the payment service provider according to the PCI DSS standard. Strong customer authentication (e.g. 3D Secure, BankID) may also apply depending on the payment method you have chosen.
If your order has been cancelled because all products were not available in the store or in [our or the Merchant's] warehouse, your money will be refunded to you via Kustom. The refund will be made using the same payment method used for the original order. Refunds are typically processed within 1-3 business days.
Kustom may use a cookie to automatically fill in your details (such as name, address or ID number) when you complete a purchase, based on information you have chosen to save. This information may be obtained from us or our partners. You can disable autofill at any time by changing your settings at checkout, contacting us or deleting cookies from your device.
You can find Kustom's privacy policy here .
Kustom, Stripe and each payment method such as [Klarna, Swish, Billie etc.] act as separate data controllers for their respective processing activities.
Kustom or DokiDoki Shop never stores card numbers or card information.
Please also note that some suppliers may have their operations or facilities in a jurisdiction other than either you or us. This means that if you choose to proceed with a transaction involving a third party, your information may be subject to the laws of the jurisdiction in which that third party has its operations or facilities. When you leave our store website or are redirected to a third party website or application, you are no longer subject to this Privacy Policy or our website Terms of Use.
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When you click on links in our store, they may take you away from our website. We are not responsible for the privacy policies of other websites and encourage you to read the privacy policies of those websites.
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To protect your personal information, we take precautions and follow industry best practices to ensure that it is not lost, misused, accessed, disclosed, altered, or destroyed. If you provide us with credit card information, the information is encrypted using Secure Socket Layer technology (SSL) and stored using AES-256 encryption.
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By using this website, you confirm that you are of legal age in the country or state in which you reside or that you are of legal age in the country or state in which you reside and have consented to your minor children using this website.
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We reserve the right to change these Terms of Use at any time, so please check them regularly.
Changes and clarifications will take effect immediately after they are posted on the website.
If we make material changes to this policy, we will notify you here that the policy has been updated, so that you know what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we can continue to sell products to you.
We offer the following delivery methods:
Prices are weight-based and therefore vary depending on which and how many products you purchase.
Shipping within Sweden: Delivery times approx. 1-7 working days
Shipping within the EU: Delivery times approx. 2-10 working days
Shipping to the USA: Delivery times approximately 2-15 business days
Terms of delivery are also stated in the checkout under each delivery method. If an item has a different delivery time, this is stated for each item. If a delivery delay occurs, we will notify you by email. You as a customer always have the right to cancel the purchase in the event of delivery delays that exceed those stated. We will do everything we can to fulfill your order. There may be occasions that make it impossible to fulfill the order, for example when our supplier or freight forwarder cannot fulfill their commitment to us. We reserve the right to exempt ourselves from all compensation to the customer regarding delivery delays. For pre-orders, the preliminary delivery information stated on the respective product page applies. If you have made a pre-order, purchased an item from an external warehouse or purchased an on-demand product, you have accepted the terms that apply to this, i.e. that your products may be shipped later than normal and that the information on the product page is what applies at the time of purchase.
If you choose a delivery method that is not traceable, we disclaim all liability for any loss of the package. Our liability applies until the shipment leaves our warehouse. All traceable shipments are considered delivered when the respective shipping company has notified the recipient that the package has been delivered. If a package has been left outside the recipient's door, the package is considered received, we are not liable for any losses in connection with this.
If the package is not collected
The shipment is usually held at the Service Point for 7 days before it is returned to us, but this can vary depending on the delivery method. If you have not redeemed the package, we will charge you a fee of 269:-, this is to cover the actual costs of shipping, administration and payment fees. Please note that if you regret a purchase and want to return the item, it is usually worth contacting us, collecting the package and making a regular manual return.
If you want your order to be resent, you will also need to pay the shipping cost again.
4.2 DELIVERY TIMES AND HANDLING TIMES
Delivery times are normally 2-7 working days. For goods shipped from our external warehouse, approximately 2-8 extra working days apply in addition to the normal delivery time.
During peak seasons such as Black Friday or seasonal holidays (November-December, for example), delivery and handling times may be slightly longer.
We reserve the right to temporary interruptions, out-of-stock items and other delays.
Some products are made to order and require customer-specific customization, which may change the delivery.
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